Nomination for Best Business Innovation of the Year

The reason for my nomination

Dear Sirs,

Being nominated to the European Business Awards 2010 would be a great recognition of our innovations.

Indeed, I have co-founded SAV NETWORK, the 1st after-sales service network in Europe dedicated to industrial and healthcare equipment's manufacturers.

SAV NETWORK is the answer to the following questions:

- When you sell industrial or healthcare equipment abroad, could you afford not to supply your customers with a reactive and cost-effective Customer Service ?

- Could you afford, as a Small and Medium Entreprise, to have ten’s of skilled engineers over each country you sell into (speaking the local language) ?

- Could you leave your customers by themselves, knowing that when an equipment is not available for production, when performance and quality decrease, it costs from 1 to 4% of the company’s turnover ?

- Could you afford to “poorly” (if not “badly”) service your customers when the competition is tougher, the price pressure is higher, the resources are tighter but the quality still non-negotiable ?

Industry is more capital intensive, relative costs of assets increase, equipment is more and more complex… Even if you cannot deal with it correctly, after-sales service is not anymore an option !

How did we manage to bring the right answer to this so crucial kind of services ?

1/ Let's get closer from the machine users:

We build up a network of technical agencies all over Europe (10 in France, 6 in the United Kingdom, 3 in Spain...), gathering over 150 skilled and experiences engineers.

2/ Let's guarantee some high quality level and coherency and real-time feedback:

We developed dedicated processes and a unique web-based software to manage the whole network and gather all the relevant information and data. The field engineers bring in the data on a daily basis, the machine users and manufacturers get access to the required feedback whenever they need.

3/ Let's add some high tech tools to enhance our service value:

We are implementing a brand new technology called Video Assisted Maintenance, where a field engineer can communicated with real-time audio and high definition video flow wherever he is on site, with an expert connected to the web, wherever he is in the world.

All of this offers to machine's manufacturer the best outsourced field service and customer service management in Europe.

Now, when they need to enhance their presence abroad or just start to export their equipments onto a new European market, they just need to focus on their core business and start immediately with the most efficient local Customer Support.

Have a look to our website for further information at: www.savnetwork.com.

Thank you for your support.

Looking forward to your comments and support messages.

Kind regards.

Laurent Mellah